Returns

If for any reason you are unhappy with your purchase, we are happy to offer a full refund or exchange within 14 days of receipt.

All items must be returned in a new, unworn condition with their original tags still attached. Shoes must be returned unworn and in their original box. Treehouse will not accept returns of items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.

Please follow the returns procedure below: 

  • Wrap your item securely in the packaging of your choice along with a note of your name and address.
  • Take the package to your local post office, making sure you retain your certificate of postage.  The cost of returning this parcel is your responsibility.
  • A refund or exchange will then be issued upon the satisfactory receipt of the item.

If you require a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Refunds will be made within 7 days of the date we receive your returned item.
Our returns address is:

    Treehouse Internet Returns Department 
    10-12 Hamilton Place
    Stockbridge,  
    Edinburgh
    EH3 5AU

The above policy applies to web purchases only. 

If you would like to exchange a web purchase in one of our shops within 14 days of receipt, please bring along your order confirmation and we will be happy to help you find a replacement. If you would like a refund, you can leave your item and your paperwork with a shop assistant, and you will be refunded through the web. We regret that we are unable to offer web refunds in our stores.
If have any further queries, please don't hesitate to call Sophie or Kim on 0131 2251242