Privacy Policy

Treehouse Childrenswear treat all your information as confidential. We are committed to managing and treating the information you provide with the upmost respect through the course of our customer interaction.

The policy below provides you with what information we collect and how it is collected during your visit at treehousechildrenswear.co.uk and what we do with your information.
The information below applies to you if you have ever bought an item at Treehouse, booked a hair appointment, worked for Treehouse or if you have visited our premises in Edinburgh.

What is Treehouse Childrenswear?

Treehouse is a children’s store and website selling children’s clothing, shoes, books and toys. We also offer a hairdressing service in our Edinburgh store. The information we collect from you is to allow us to book your child in for their haircut, send out parcels through our website and keep you up to date on relevant information.

Treehouse is a limited company, registered in Scotland, our registration number is SC415918
All information is kept under our main premises of

10-12 Hamilton Place, Stockbridge, Edinburgh, United Kingdom, EH3 5AU.

Personal Data

We collect different types of information depending on what services you use.
Our hairdressing service we collect information relating to the child and the parent or guardian booking the appointment. The child’s name, age and date of birth is kept to ensure the correct payment. Contact details to contact you in case of an emergency or cancellation.

A purchase on our website is secure. We collect the relevant information to ensure a correct payment transaction and delivery. Full name, address, postcode, e-mail address, phone number and card details are taken.

For website marketing we include full name and email address. We will only collect the information we need.

If you are happy with your purchase we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Keeping your Information

Treehouse Childrenswear will retain your Personal Data only for as long as necessary, for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to comply with applicable laws and regulations.

Secure Data

The order information you provide when making an online order is secure on our work laptops. All of which have secure passwords that are changed regularly.
Any Personal Data collected in paper form is securely filed at our Edinburgh premises.
To book hair appointments we use Schedul. For more information on our Shedul system click here https://shedul.uservoice.com/knowledgebase/articles/1846216-gdpr-and-shedul-how-the-upcoming-eu-regulation-a
Hair appointments are booked through a secure Ipad in-store, the password is changed regularly.

Disclosure of Information

We use third party marketing sites to allow us to research our customer base and drive traffic to our site.

Device information is used through Google Analytics and Facebook/Instagram Ads.
– Google Analytics’ – Provides reports on website traffic to the site. Read more on their privacy policy here https://policies.google.com/privacy?hl=en
– Facebook & Instragam Ads/Shop – Insights and indication of demographics to drive traffic to the site. Read more on their privacy policy here https://www.facebook.com/privacy/explanation

Payments

To process payments we use SagePay. When you input your card details, you are communicating directly with our payment provider, SagePay. Click here for more information. https://www.sagepay.co.uk/policies/privacy-policy

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Changes to our Policy

We may revise our Privacy Policy from time to time. When any changes are made to our Policy, we will post the revised policy here. We can make changes at any time without notifying you. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used.

Access to Information

Most importantly, you can see the information you have given at any time by calling 0131 2251242. Please contact owners Kim or Sophie regarding your data preferences.
Treehouse Childrenswear
10-12 Hamilton Place, Edinburgh, EH3 5AU
Email us: info@treehousechildrenswear.co.uk